Complaint handling process

At Wide Bay Toyota, we strive to deliver an excellent customer experience and achieve a high customer rating score.

But we know sometimes everything is not perfect. If we have failed to meet your expectations in any way, please contact us using one of the methods below and we promise we will take action to acknowledge and address your concerns.

Your feedback, both positive and negative, will drive us to deliver the best possible customer experience.

We are committed to helping individuals and businesses resolve any issues or complaints as quickly as we can. This is in accordance with Customers' rights under the consumer guarantees in the Australian Consumer Law (ACL).

Upon receiving the complaint you raised, we will: